LEGAL
BOOKING & CANCELLATION POLICY
Monte da Palmeira is a very private estate and villa owned by SAL E SOL Properties Lda. Ensuring it’s special qualities of quiet luxury, relaxation and joy are preserved, our house rules (please read below) are binding conditions for any booking.
COVID-19
We closely monitor all developments on a daily basis. You can be rest assured that we are adjusting our approach to the ever-changing circumstances due to Coronavirus pandemic where possible to accommodate you to our best ability and within the parameters of what is achievable for us as a business.
At the moment many governments advise against travel abroad for the next coming months. These are mostly recommendations and are therefore not binding.
It remains your responsibility to decide whether or not to proceed with a stay abroad.
We do encourage you to check with your Ministry of Foreign Affairs and keep up-to-date with travel restrictions and the necessity to quarantine.
Only in the case of local authorities ordering the closing of our accommodation will we reserve the right for a rebooking being issued from our side with a maximum future date of eighteen (18) months then the original booking. Only in this case and for this reason would we ask rebook your reservation.
COVID-19 SAFETY PRACTICES
Our team is committed to extended expert safety practices we put in place between and during guest stays.
BOOKING POLICY
Any offer corresponds to our current availability, changes to our availability may occur
A booking requires final written confirmation from host and guest
Prices are inclusive of VAT (6%), a guided check-in and check-out subject to availability, Housekeeping Services applicable for the duration of the stay and the final clean
At time of booking we ask for a non-refundable deposit of 50% of the total amount and ask for the outstanding amount eight (8) weeks before your arrival
If your stay at the time of booking is less than eight (8) weeks away, we ask for the full amount to be payed
A damage deposit of 20% of the rental amount is issued before check-in, stays of more than 14 days are subject to a deposit of 7% of the rental amount, with no outstanding costs or damage fees due damage deposits are released or re-issued in full within five (5) working days of your departure
Prices are based on full occupancy and due to high demand we cannot take into account a lower number of guests
Minimum Stay of seven (7) nights required during High Season, Mid Season & Holidays
SHORT STAY requires a 5 night minimum, 2x Housekeeping inclusive, only available in Low Season
Check-In from 4PM, early check-in and bag drop-off’s are subject to availability
Check-Out at 10AM from all Guest Rooms and common spaces – with the courtesy of our house personnel to grant some extended use of designated areas, we ask guests to leave the premises no later than 11AM (late check-out is subject to availability)
CANCELLATION POLICY
Before the final payment date is due, you must inform us by e-mail whether you want to rebook or cancel.
Rebookings or cancellations need to be communicated 4 months prior to check-in.
If the final payment date is exceeded, the outstanding rental amount is due.
If you choose to rebook your stay, the amount paid will be retained as a credit for your new stay rebookings can be made up to 18 months after the original booking date.
If the rental price for the new period is higher, we will have to invoice you for the remaining costs
If you wish to cancel your booking, we retain the 50% downpayment and if the final payment date is exceeded, the remainder must be payed.
Only in the case of local authorities ordering the closing of our accommodation will we reserve the right for a rebooking being issued from our side with a maximum future date of eighteen (18) months then the original booking. Only in this case and for this reason would we ask to rebook your reservation.
HOUSE RULES
We try to keep rules to a minimum. We trust that those invited into our home will respect it and will look after it as their own. Should anyone prove disrespectful to the house or the house staff, we reserve the right to ask you to leave straight away without refund. We reserve the right to ask you to leave straight away (without refund) if we consider any of the House Rules (see below) have been disrespected.
MAXIMUM GUEST CAPACITY
The house has four (4) bedrooms accommodating a maximum of 9 guests.
We do not accept or have capacity for additional beds, besides baby cots.
Please notify us in advance of your stay for any baby cots and sleeping arrangements that we can assist with.
CHILDREN
Because there are spaces around the house which could be dangerous for young children, we ask parents to be aware, cautious and attending their young children at all times. We provide a baby cot, high chair and a child bed upon request. Please inform us of your children’s ages and sleeping arrangements when booking.
GUESTS WITH MOBILITY ISSUES
We would also advise that the house is only partially suitable for guests with mobility issues. Please contact us prior to your booking.
PETS
In general we do not allow pets in the house.
NOISE
In respect to our neighbours, we ask that you and your guests keep the noise down after 10pm.
KITCHEN
Also, whilst guests are welcome to take glasses, mugs and plates to their rooms, please return them to the kitchen and pop them in the dishwasher.
Please note that some cooking utensils and serving cutlery made of wood, horn, mother of pearl, other natural material and some synthetic items need to be washed by hand.
With your attention and help the house team will have enough time to spend for the clean and by leaving no food traces ant infestations are avoided.
WIFI
The main house and main terrace, pool area and guest house have been set up with a satellite system to provide wifi throughout the house and terraces. You are welcome to use it liberally but in order to provide a strong connection, we ask you to take devices that are not in use offline.
Throughout the property we have installed multiple hotspots in and outside the house, which you may connect to using the one same password given at check-in. Please note that due to the house’s thick walls the network can fluctuate or cut the connection altogether.
For a stable connection we encourage to work in the Entertainment Room or in the Dining Room at either end of the dining table.
The outdoor marble table receives its signal through the Summer Kitchen wall opening. Please ensure the wifi device is always placed at the opening of the wall.
Should you experience trouble with the connection, refer to our wifi troubleshooting, in the section below, or do get in touch with us right away and do not try to troubleshoot or reset the system without following these instructions (below). In any case do not ever press the reset button.
WIFI TROUBLESHOOTING
The most effective trouble-shooting is by disconnecting only! the power plug of the main device, then each device inside the main and guesthouse for 30 seconds before replugging it.
This process should always be started with the main wifi device in the Entertainment Room first and then move on to the other spots: one in the Living Room, one in the Garden Suite and Tower Suite, one in the Summer Kitchen and Guesthouse.
DIGITAL DETOX
We encourage guests to a digital detox, to go offline, so that Monte da Palmeira is a place to foster relations with friends and family through conversation, creativity and new experiences. In hope we can encourage you to a full digital detox, please note that there are almost no televisions in bedrooms.
The only two television sets in the house are in the Entertainment Room and Twin Room.
EVENTS
All events must be notified to us in advance and are subject to permission.
If you wish to host an event at the house or to undertake a photo shoot, please get in touch so that we can discuss arrangements and agree specific terms & conditions. For weddings, selective receptions and outdoor events each request is individually assessed. For team-building work-cations please send your prerequisites.
The house is not suitable for stag or hen parties.
IMAGERY & SOCIAL MEDIA
We assume you will agree with your guests what images or other recording of your stay at the house may be taken and shared on social media or otherwise. Our staff have been asked to adhere to the strictest confidentiality standards.
FIREPLACE & BBQ
If you are coming at a time of year when the nights may be chilly, lighting the fireplace in the living room and snuggling up in the blankets we have available may be enough to help stretch the season. Please notify the house team if you would like to use the bbq and/or one of the fireplaces. They will be happy to lay the fires for you. Please note that for the fireplaces you should start with a small amount of wood and build up slowly and that for the bbq, only charcoal should be used.
FIRE HAZARDS
Please avoid possible fire hazards at all times and ensure no fires or candles are left unattended. There is a high risk during a dry season, therefore be warned that cigarettes should never be tossed out of the car. Fire extinguishers are placed in the Dining Room, the Garden Suite and Satellite Kitchen.
SMOKING ETIQUETTE
We ask for no smoking anywhere inside the house, except for outside on the terraces.
Please use the outdoor ashtrays and be aware that hot ash or fire unattended can easily start a fire. Do not put out or toss any cigarettes anywhere but in the ashtrays.
CANDLES
Do not leave candles unattended and either take all candles inside or place in the satellite kitchen before going to bed, as they melt in the sun.
SWIMMING POOL ETIQUETTE
Please shower before going in the pool. Our gently oxidised and partly salty pool is gentle on eyes and skin and uses almost no chemicals and therefore it cannot oxidize heavy organic contaminants such as body oil, perspiration, urine or sunscreen. Please instruct other guests and children of using the shower before swimming.
The pool house has a bathroom with shower and offers the organic cosmetics by LA-EVA. Pool towels are found in the woven basket inside the pool house. You may help yourself to some inflatables stored in the pool house. Please deflate and return these before you leave. With an eye on your safety, please do not to take glasses to the pool area except for the dining area by the pool. There are good quality synthetic crystal glasses and jugs available in the exterior Summer Kitchen.
CHANGE OF LINEN & TOWELS
The rental of the house includes a change of bath towels on day four (4) if staying for 7 nights, and on day three (3) if staying for five (5) nights. One beach towel per person for 7 nights is also included. The bed linen will be fresh on arrival. If you are staying for more than seven (7) nights, the bed linen will be changed on day seven (7).
COSMETICS
You are very welcome to use organic skin & haircare products by LA-EVA made available in your bathrooms. Please do not take the bottles with you - we refill them for the next guests.
SAL E SOL -SHOP
A small curated shop is located in the entertainment room offering a multitude of products. Please ask our service team to show you the pieces that are on display and in stock. Payments must be made in form of cash, transfer or credit card before check-out.
STOCKAGE
We have avoided putting locks on cupboards, because we prefer a relationship of trust. However, we reserve the right to charge additional fees if people help themselves.
DRUG USE
No guest should use, ingest, possess or distribute illegal drugs or other substances or engage in other conduct which would bring Monte da Palmeira, the house into disrepute.
LIABILITY
The person making the booking has responsibility for the behaviour of their guests and any damage they may cause. We reserve the right to ask you to leave straight away (without refund) if we consider could have disrespected our house rules to endangered the property or a person or cause any other concern for the protection of the property and property image, against property damage and theft or human endangerment of any sort.
CHECK-IN
CHECK-IN is from 4PM. An earlier check-in or bag drop-off is subject to availability.
CHECK-OUT
CHECK-OUT is 10AM and 11AM when possible. Late check-out is subject to availability.
At the end of your stay, please ensure that the house is in the same condition as you found it on arrival and that all items borrowed have been returned; in particular, the kitchen should be left clean and tidy, dishes and glasses cleaned and put away, bins empty, perishable foods thrown out.
Any wet or damp towels should be taken to the laundry house and not left on beds.
Place all keys in the key tray at the entrance of the main house.
There should be three set of keys with buzzers.
ADDITIONAL SERVICES
Extras should be settled locally and promptly at the time of service.
All outstanding debt has to be settled before departure, in most cases directly with the suppliers. Please note that few will have credit card facilities and therefore will prefer payment in cash.
TRASH DISPOSAL
The perish’s designated trash containers are outside the nearby church of São Romão. We ask you to separate glass, plastics, paper and compostable trash and put them in the designated bins for the house team and/ or dispose of them yourselves.
We will not be liable to any guest for any loss, damage or injury suffered by them or their property howsoever caused, save in respect of death or personal injury caused by our negligence or that of our staff. This is not intended to affect any mandatory rights you have under local law that we cannot legally restrict or exclude.
COMPLAINTS
Should you have any complaints about your experience at Monte da Palmeira or about this Site, please email holiday@monte-da-palmeira.com. You will also find a formal complaints book ”Livro de reclamações” at the house in which you can log your complaint in writing. We will endeavor to respond and resolve any issues as quickly as possible. Monte da Palmeira is promoted and rented by Sal e Sol Properties Unipessoal Lda, as a business activity.
DISPUTES
In the event of any dispute between you and us concerning these Terms, the laws of Portugal will apply. If you wish to take court proceedings against us, to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language requirement, which cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as it is legally required.
ADDITIONAL TERMS AND CONDITIONS
I. ABOUT US
This website and related social media accounts (collectively this Site) are operated by Antonia Benecke as a personal business activity for the promotion and rental of the property known as Monte da Palmeira (“the House”) owned by Sal e Sol Properties Unipessoal Lda.
II. CONTENT
Your use of this Site and its contents (“Content”) is subject to these Terms. Any Content that you access on this Site is either owned by us (or third parties who licence such Content to us) and is made available only for your own personal use on the condition that you must not republish, post, transmit, edit, adapt, syndicate or distribute any Content without our prior written permission. The name “Monte da Palmeira” and other business names and logos displayed on this Site may be trade marks belonging to us (“Trade Marks”).
To the maximum extent legally permitted, you cannot link to or seek to extract data from this Site or reutilise any part of this Site or Content for any commercial purpose or use our Trade Marks in a way that suggests that you or your business has any endorsement from or affiliation to us without our prior written permission (at our sole discretion).
To the extent you or your guests post photographs or other recordings of your stay at the House on public social media accounts, you confirm we have the permission to use the same in the promotion of the House.
III. LINKS TO OTHER SITES
This Site may link to third party websites from time to time. These links are provided for your convenience only. We do not control third party websites and are not responsible for their contents or how they operate. Nor do we imply any endorsement by us of the goods, services or materials made available on such websites. You acknowledge that (to the maximum extent legally permitted and unless we state otherwise) we shall not be liable in respect of your use of those third party websites or any purchase you make through them.
IV. YOUR USE OF THIS SITE
You must only use this Site for legal purposes in accordance with these Terms and are prohibited from using our Site to engage in any fraudulent activity or in a manner that (in our reasonable opinion) is liable to damage our business or harm other users. Your use of our Site is subject to our policies or guidelines that we may communicate to you from time to time.
You also undertake that any personal data and other information you may provide to us when registering or signing up to any services on this Site is complete, accurate and up to date. In relation to any material you submit to us or post on this Site, you undertake to us that either you own this material or have the necessary rights, clearances and or approvals you need to submit or post such material.
V. OUR LIABILITY
Nothing in these Terms shall exclude or limit our liability for fraud or for death or personal injury resulting from our negligence (or the negligence of our employees or agents) or where applicable law does not permit us to restrict or exclude particular obligations or liabilities.
Subject the above paragraph we do not accept any liability for damage to any computer or device that you use to access this Site or in relation to any loss of data when you use this Site. While we will correct any errors on this Site that come to our attention as soon as we reasonably can, we do not undertake or warrant that this Site or the Content will be completely free from bugs or errors or that this Site will be available on an uninterrupted basis. We do not make any representation and exclude all warranties, terms or conditions (whether express or implied by law or otherwise) in respect of the Site or its Content, including, without limitation, any decision you take on the basis of information provided through this Site, except that nothing in these Terms shall exclude or restrict your statutory rights or other rights that cannot be excluded or restricted under applicable law. Except as set out above, we will not be liable for (1) any indirect, consequential or special loss or damage; or (2) any lost revenue, profits or other economic loss (whether direct or indirect), however arising from your use of this Site.
VI. PRIVACY & PERSONAL DATA
How we collect and process your personal data and safeguard your privacy is governed by our Privacy Policy (see below) and which forms part of these Terms. We also have a Cookie Policy (see below) that governs use of cookies and other tracking technologies which may be used on our Site.
VII. CHANGES TO THESE TERMS
We may amend these Terms at any time, for example, where we add new services or features or where there is a change in applicable law. All such changes will take effect once these Terms have been updated and you will be assumed to have accepted any such changes if you continue to use the site after the latest update.
VIII. INVALIDITY & WAIVER
If any of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions shall continue to apply to the maximum extent legally permitted. No waiver of any of these Terms shall be effective unless made in writing by us and a waiver (or non-enforcement) shall not be construed as a waiver of any subsequent breach.
IX. GOVERNING LAW
In the event of any dispute between you and us concerning these Terms, the laws of Portugal will apply. If you wish to take court proceedings against us, you should do so within Portugal except to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as legally required.
X. CONTACT
If you have any questions or complaints regarding the Site or these Terms, you can contact us by emailing holiday@monte-da-palmeira.com
SAL E SOL Properties, Unipessoal Lda. NIPC 516143131